Overview

BEST is modernizing our data capabilities to accelerate product innovation, data-driven decision making, and AI-enabled experiences. Today the organization operates with traditional data engineering practices; we are hiring a transformation leader who will modernize the platform, build production-grade ML/AI capabilities, and embed responsible AI across the business.
We’re hiring a strategic, hands-on Sr. Manager, Data Services to own and scale BEST’s data platform and teams—leading engineers and managers across ingestion, transformation, platform services, data products/APIs, governance, and production ML/AI. You’ll be accountable for MLOps, model serving, and the people/processes to safely operationalize AI at scale, transforming a traditional data-engineering function into an AI-first, product-oriented organization. This role requires deep technical expertise in data platforms, MLOps and LLM/AI patterns, plus proven people leadership and cross-functional influence.

Responsibilities




- Strategy & Roadmap — Define and operationalize a 12–24 month roadmap for Data Services that supports company data and AI goals (data APIs, platform, governance, ML pipelines, model serving and monitoring).
- Team Leadership — Hire, mentor and grow a high-performing team (data engineers, platform engineers, ML engineers, SREs). Build leadership bench and establish explicit career paths.
- Data Platform Ownership — Own the design, delivery, and run-book for data platforms (data lake/warehouse, streaming, ingestion, processing, metadata/catalog, lineage and observability).
- ML/AI Enablement — Partner with AI/ML teams to build repeatable ML pipelines and production model serving (batch & real-time). Lead MLOps adoption: model training, deployment, CI/CD, drift detection, and model governance.
- AI Productionization — Drive production-grade implementations of AI use-cases (including large language models, retrieval-augmented generation, knowledge graphs, agentic/automated workflo

📌 Manager II, Tech(AI) (HITEC City)
🏢 RealPage
📍 HITEC City