Responsibilities

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create recent value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:
- Read and interpret electronic schematics and architectural blueprints
- Perform preventative maintenance visits to help maintain a stable client base




- Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance
- Take Responsibly for completing accurate job documentation as needed
- Ensure equipment delivery and associated responsibilities for assigned assignments
- Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
- Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
- Intermediate Field service support of networked devices (Routers, IP Protocols, etc.)
- Perform service tasks in a timely and quality conscious manner including but not limited to:

pulling cable, installing connectors, mounting projects and hanging ceiling mounts
- Assist next level service technicians as needed
- Provide client training as needed
- Adhere to and understand OSHA sta

📌 Senior Field Service Technician (Pune)
🏢 AVI-SPL
📍 Pune