As a Customer Support Engineer at a pioneering AI company, you'll be the first
line of defense to support customers as they build out training, fine tuning,
and inference solutions with Together AI. You'll dive deep into complex
technical challenges, providing swift and effective solutions while serving as a
product expert. As a part of the Customer Experience organization, you will
collaborate closely with product and sales, driving continuous improvement of
our offerings. This is an exciting opportunity for a deeply technical
professional passionate about AI and customer success to make a significant
impact in a rapid-paced, innovative environment.
RESPONSIBILITIES
* Engage directly with customers to tackle and resolve complex technical
challenges involving our cutting-edge Kubernetes GPU clusters; ensure swift
and effective solutions every time.
* Become a product expert in our GPU Cluster service, serving as the last line
of technical defense before issues are escalated to Engineering and Product
teams.
* Collaborate seamlessly across Engineering, Research,
and Product teams to
address customer concerns; collaborate with senior leaders both internally
and externally to ensure the highest levels of customer satisfaction.
* Transform customer insights into action by identifying patterns in support
cases and working with Engineering and Go-To-Market teams to drive Together’s
roadmap (e.g., future models to support)
* Maintain detailed documentation of system configurations, procedures,
troubleshooting guides, and FAQs to facilitate knowledge sharing with team
and customers.
* Be flexible in providing support coverage during holidays, nights and
weekends as required by business needs to ensure consistent and reliable
service for our customers.
REQUIREMENTS
* 3+ years of experience in a customer-facing technical role with at least 1
year in a support function in AI or supporting a mission-critical API in SaaS
* Strong technical background, with kno
📌 Technical Support Engineer (Bengaluru)
🏢 Together AI
📍 Bengaluru
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