What Drives Success

CMDB Architecture & Ownership
- Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
- Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
- Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.

Driving CMDB Quality – The 3Cs
- Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
- Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
- Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.

Adoption & Business Enablement
- Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
- Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
- Ensure the CMDB delivers value beyond being a static data repository.





ServiceNow Platform Architecture & Governance
- Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
- Govern integrations, discovery sources, service mapping, and Service Graph connectors.
- Establish architectural guardrails to ensure platform scalability and maintainability.

Automation & Data Integrity
- Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
- Define transparent “source of truth” principles across tools and integrations.

Collaboration & Continuous Improvement
- Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
- Define CMDB operating model, RACI, health reviews, and maturity roadmap.

Continuously improve CMDB quality and usability across the enterprise

What We Are Looking For

Required Qualifications
- 8–12+ years of experience with ServiceNow, with strong focus on

📌 Lead Architect (Chennai)
🏢 Lennox International
📍 Chennai