The Global Monitoring & Operations Engineer/Analyst is responsible for real-time monitoring, incident detection, triage, and coordination across the enterprise application and infrastructure landscape. This role operates within a 24×7 Global Command Center, ensuring high availability, performance, and reliability of business-critical systems including eCommerce, POS, ERP (SAP), and integrations.
The role plays a critical part in proactive issue detection, rapid incident response, and seamless escalation to L2/L3 teams, supporting a follow-the-sun operational model. Focus is on monitoring, triage, and coordination — not deep engineering troubleshooting or root cause ownership.

1. Real-Time Monitoring & Event Management
- Monitor enterprise systems, applications, integrations, and infrastructure using centralized monitoring tools
- Track health, availability, and performance of:
- DTC and B2B eCommerce platforms and websites
- ERP systems (SAP ECC, BW, etc.)
- POS systems and retail operations
- Integration platforms (APIs, EDI, middleware)




- Cloud Infrastructure and Network Infrastructure
- Identify anomalies, alerts, and potential incidents in real time
- Ensure all critical alerts are acknowledged within defined SLAs

2. Incident Detection & Triage (L1 Operations)
- Perform first-level triage and validation of alerts
- Classify incidents based on severity, business impact, and urgency
- Execute predefined runbooks and standard operating procedures (SOPs)
- Resolve common and repeatable issues where possible
- Document diagnostic findings clearly to accelerate L2/L3 resolution

3. Escalation & Coordination
- Escalate incidents to L2 Application Support or L3 Product/Engineering teams as required
- Ensure proper documentation and context is provided during escalation
- Act as the central coordination point during incidents, ensuring communication across teams

4. Incident Management & Communication
- Create and manage incident tickets in ITSM tools (e.g., ServiceNow

📌 Monitoring Engineer (Bengaluru)
🏢 Movado Group
📍 Bengaluru