Purpose of the position:
- Responsible for handling cargo claims arising out of major incidents and from VSA partners.
- Responsible for the management and administration of all claims filed Globally.
- Responsible for the coordination with local front desk and guiding them with regards to claim handling.
- Provide proactive, effective, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Company.
- Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.
Key Responsibilities:
- Handling cargo claims as per the set guidelines.
- Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit.
- Establish appropriate claims handling relationship in respective management area.
- Assess and document factual background of claims matters; establish and update claims file.
- Safeguard rights of recovery and drive recovery actions.
- Liaise with internal and external stakeholders, such as claimants (customer,
VSA partner, recovery agent, lawyer, Insurance Company, and P&I;) third party claims administrators etc.
- Enter and update data in the claims data base (case management) according to corporate guideline.
- Manage and settle claims matters in accordance with corporate guideline.
- Provide advice and support to local claim desk related to any claim’s matters.
- Keeping data quality at top level.
- Formulate, drive and/or support loss prevention initiatives.
Education:
- Graduate from recognized university
- LLB / LLM or MBA degree would be preferable.
Experience:
- Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
- Exposure to shipping operations preferable.
- Experience in core claims handling (which includes independent claim settlement) will be an added advantage.
Special Skills (Functional/Technical):
- Good Analytical skills.
- The