Responsibilities (Text Only)

Customer Centricity:
- Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise.
- Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.
- Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP).
- Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
- Contribute to customer satisfaction by providing a positive customer experience.
- Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact:
- Consumption (Cloud & Support) growth:



Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
Resolution of Customer Blockers:
- Anticipate and identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable IP.
Identify growth opportunities:
- Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership:
- Drive continuous alignment and improvement of individual skills to better support and enable customer’s and Microsoft’s busi

📌 Cloud Solution Architect (Mumbai)
🏢 Microsoft
📍 Mumbai