Account Manager Support (Bengaluru)

Account Manager Support (Bengaluru)

17 Aug
|
Hotelogix India
|
Bengaluru

17 Aug

Hotelogix India

Bengaluru

Primary KRA

Ensure higher Product Adoption and outstanding customer experience by conducting regular Happy to connect calls

Maintain a healthy relationship with all customers under his/her portfolio

Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product

Ensure higher NPS Score from all their customers

Customer Retention

Coordination with Dev & Customer for dev-related committed tickets

Receivables Follow Up's and collections

Knowledge

Stay up-to-date on product knowledge

Attend training and learn to cope with product changes and updates

Planning

Plan for the workflow for the day/week

Be organized in their work

Reporting

Maintain NPS Tracker

Happy to Connect the Calls tracker for customers under Portfolio

Hotel Industry preferred

Experience - 1-3years www.axisrooms.com

📌 Account Manager Support (Bengaluru)
🏢 Hotelogix India
📍 Bengaluru

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