Account Manager

Role Overview

We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.

Key Responsibilities

Client Relationship & Retention ● Act as the primary point of contact for assigned clients, building trust and long-term partnerships.

● Ensure client satisfaction, leading to smooth renewals and reduced churn.

● Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

Upsell & Expansion ● Identify opportunities to upsell new AI modules, features, and complementary solutions.

● Collaborate with pre-sales and product teams to design proposals tailored to client needs.

● Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback ● Collect structured client feedback and share it with R&D; and Pre-Sales to influence product roadmap.

● Track client use cases and adoption patterns to identify gaps and improvement opportunities.

● Act as the client’s advocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration ● Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.

● Provide market insights and competitor intelligence gathered from client conversations.

● Support pre-sales in preparing case studies,



references, and success stories.

Value-Added Tasks ● Build client success playbooks for repeatable engagement and retention strategies.

● Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).

● Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.

● Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

Requirements

● 4–6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).

● Strong communication, negotiation, and relationship-building skills.

● Proven track record of driving renewals and upsell revenue.

● Ability to understand technical solutions and translate them into business value.

● Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).

● CRM proficiency (Salesforce, Zoho, HubSpot, or similar).

Perks

- Medical Insurance: Comprehensive coverage for your well-being.

- Paid Time Off: Time to relax and recharge.

- Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.

- Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.

- Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.

📌 Account Manager (Chandigarh)
🏢 CrossML
📍 Chandigarh