Role Overview

We’re seeking a Senior Support Engineer to own day-to-day stability, upgrades,

and access operations for Microsoft Copilot for Microsoft 365 and the Power

Platform (Power Apps, Power Automate, Power Pages, Power BI, Dataverse).

You’ll triage incidents, drive root-cause analysis, manage environment and release processes, enforce DLP/governance, and enable/disable features and connectors in alignment with security and compliance policies. This role partners closely with

Security, M365/Entra ID admins, Platform Engineering, and Citizen Developer communities.

Key Responsibilities

Incident &

- Problem Management

- Serve as L2/L3 for Copilot &
- Power Platform incidents (availability, flow failures, app errors, policy blocks, licensing/access issues).

- Own MTTA/MTTR: triage, impact assessment, comms, workarounds, and RCA with corrective/preventive actions.

- Monitor service health/message center advisories; proactively mitigate user impact.

Change, Release &

- Upgrades

- Plan and execute platform updates (release waves, solution upgrades, connector/API version changes, deprecations) through sandbox → UAT →production.

- Manage ALM (managed solutions, connection references, workplace variables); coordinate freezes, change windows, and rollback plans.

- Validate compatibility for Copilot features, plug-ins, extensions, and custom connectors before enablement.

Access &

- Governance

- Provision and revoke access using Entra ID groups, PIM, and Power Platform Admin Center roles (Environment Maker, System Admin), Dataverse security roles, and Power BI workspace roles.

- Create and enforce policies, connector exemptions, conditional access, and sensitivity labeling; document approvals and break-glass procedures.

- Maintain least-privilege RBAC and audit trails aligned to compliance requirements.

Platform Operations &

- Reliability

- Own telemetry/observability (Power Platform Admin Center analytics, Log

- Create runbooks and SOPs; automate recurring fixes (e.g., flow restart, orphaned connections, capacity cleanup).





- Capacity & quota management (Dataverse, API limits, Power Platform request limits, Power BI capacity).

Copilot Enablement

- Configure/enable/disable Copilot for Microsoft 365 features and relevant policies; coordinate with Security and Compliance for data scope.

- Support Copilot Studio (bot lifecycle), plugins/graph/connector configurations, safe rollout, and guardrails.

- Partner with product owners to measure adoption and user satisfaction; drive enhancements.

Security &

- Compliance

- Work with Security on data residency, retention, eDiscovery, auditing, and incident response.

- Remediate DLP violations and shadow-IT connectors; manage exception workflows.

- Participate in risk reviews and periodic access recertifications.

Customer &

- Community Support

- Provide advanced support to makers and business teams; coach on best practices and performance.

- Curate knowledge base, FAQs, and self-service diagnostics; run office hours.

Required Qualifications

- 6–10+ years in enterprise platform support or SRE/operations; 3+ years hands- on with Power Platform and M365 administration.

- Expert in Power Platform Admin Center, Dataverse, ALM/solutions, policies, and environment strategy.

- Strong Entra ID (Azure AD) and RBAC knowledge;

experience with Conditional Access and PIM.

- Proven incident/problem/change management (ITIL) with ownership of P1/P2s, RCAs, and preventive actions.

- Proficient with ServiceNow/Jira, Azure DevOps, Log Analytics/KQL, Application Insights, and Power Platform analytics.

- Solid understanding of Copilot for Microsoft 365 enablement, feature governance, and data access considerations.

Preferred Qualifications

- Experience with Copilot Studio (bots), custom connectors, API policies, and plugin/extension governance.

- Familiarity with Microsoft Purview (DLP/Sensitivity labels/eDiscovery) and Defender for Cloud Apps.

- Power BI service admin exposure (capacity/workspace governance).

- Scripting/automation (PowerShell, Power Platform CLI, Graph).

- Certifications: PL-200, PL-400, PL-600, MS-102, SC-900 (or equivalents).

📌 Support Engineer - Microsoft Copilot & Power Platform (Noida)
🏢 Topcoder
📍 Noida