Description
This role is for one of the Weekday's clients
Salary range: Rs 600000 - Rs 1000000 (ie INR 6 - 10 LPA)

Min Experience: 1+ years
Location: Chennai
JobType: full-time

We are looking for a customer-focused and proactive Customer Success Manager to join our team. This role is ideal for professionals who are passionate about delivering exceptional customer experiences, building solid client relationships, and ensuring seamless service delivery. As a Customer Success Manager, you will act as the primary point of contact for customers, understand their needs, resolve concerns efficiently, and collaborate with internal teams to maximize customer satisfaction and retention.
The ideal candidate should have experience in customer-facing roles, excellent client management capabilities, and a solid understanding of retail operations. Candidates with exposure to sales support, voice-based customer interactions, and strong communication skills will have an added advantage.

Requirements
Key Responsibilities




- Build and maintain long-term relationships with customers by delivering exceptional service and support.
- Serve as the primary point of contact for customer queries, concerns, and escalations.
- Understand customer requirements and provide timely, effective, and personalized solutions.
- Ensure high levels of customer satisfaction through proactive engagement and regular follow-ups.
- Coordinate with cross-functional teams including operations, sales, and support to resolve customer issues efficiently.
- Monitor customer health, identify potential risks, and take preventive actions to improve retention.
- Handle customer onboarding, product/service education, and adoption initiatives.
- Support retail operations by ensuring smooth coordination between customers and operational teams.
- Maintain accurate customer records, feedback, and interaction history in CRM systems.
- Analyze customer feedback to identify improvement opportunities and recommend process enh

📌 Customer Success Manager (Chennai)
🏢 Weekday AI
📍 Chennai