About Centific
At Centific, people are at the center of our culture.We constantly seek out opportunities for people to enhance their skills,
and emphasize work-life balance for all our employees.We believe that competition can bring out the very best in people
– from our annual creative film and speech contests to our weekly office game tournaments,we mix work and play to engage our people and help our clients succeed.
About Job
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Role Overview
We are seeking an analytical, accurate, and highly articulate Lead Quality Analyst (Medical Scribing & Transcription) with 5-8 years of experience to spearhead the quality framework for our healthcare data operations. In this role, you will be the ultimate gatekeeper of quality, bridging the gap between AI-generated outputs and human clinical precision.
You will be responsible for executing advanced audits across two distinct workflows (AI-assisted Medical Scribing and Verbatim Medical Transcription etc), interpreting complex data evaluation matrics (Precision, Recall, F1-Score), communicating directly with clients,
and driving the production team toward zero-defect delivery through rigorous feedback.
Key Responsibilities
1. Advanced Quality Auditing & Governance
- Scribing Audits: Critically evaluate AI-generated clinical summaries against audios. Verify that all complex diagnostic data, treatment plans, and clinical nuances are perfectly captured, and that the final output meets strict professional medical documentation standards.
- Transcription Audits: Perform precise quality checks on verbatim transcripts to ensure strict compliance with formatting guidelines:
- Validation of audio segmentation boundaries
- Verification of exact speaker attribution (Diarization).
- Verification of context-driven punctuation rules.
- Performance Driving: Transform audit data into targeted coaching, error-analysis reports, and feedback loops that actively drive the production team to improve throughput and accuracy.
- 2. Metrics Analytics