ResponsibilitiesProvide support for issue resolution as per defined SLAs
specifically investigation, solution identification, recommendation,
configuration, unit testing and solution documentation Prepare functional
specifications and change control requests Assess Support Pack configuration, as
requirements directed and complete subsequent configuration and testing
activities arising out of support pack application Provide consulting services
to client base, as required Adhere to GlobalView configuration standards and
conventions as well as ADP procedures and policies Ensure that customer needs
not effectively addressed within the current offering are communicated to
GlobalView Product Manager Provide relevant knowledge sharing opportunities for
associates within Technical Services and Operations Liaise with Account
Management Ensure up to date knowledge of the ADP GlobalView and associated
services is maintained Provide afterhours support as agreed with Client / Team
Leader / Manager ##LI-DNI
Qualifications
Technical SkillsStrong SAP Payroll experience in either end-to-end
Implementation or Support environments 4to 10 years of SAP Payroll configuration
experience CompetenciesProfessional manner and presentation with the ability to
professionally set, manage and satisfy customer expectations through personal
involvement or delegation Demonstrated business consulting skills Should be able
to handle clients, able to set the expectation and manage client SPOCs.
Excellent written and verbal communication skills Ability to work systematically
and logically to resolve problems, address opportunities or manage the situation
at hand, identify causes, relationships and implications Demonstrated knowledge
and application of key methodologies employed by technical services team
Demonstrated ability to work with a global team to achieve problem resolution
Ability to prioritise tasks and demonstrated time management skills Ability to
work collaboratively with associates to achi