Report to the Competency Head within the customer services CoC organization, ALTEN Offshore Delivery Center. • Manage a large team of engineers, supporting various project organizations as your internal customer. • Execute the competency process and collaborate with program managers to meet objectives related to capacity and skills. • Provide hiring pipeline for the accounts assigned and streamline operations to meet the staffing needs. • Validate the technical profiles and the salary offers supporting the talent acquisition team in recruitment. • Deploy individual development plans, offering growth, career and transition path for resources. • Drive the performance of team members using internal and external project metrics, with the support of project managers. • Monitor, track and act on key performance metrics : shortfall in KPIs, attritions, ramp-up/down and employee satisfaction rate. • Collaborate with HR on policies, university relations, training needs, rewards and recognitions.
• Track the skills and competencies of each team member and offer training support to meet the project expectations. • Take ownership of training plans, feedback and improvisation of the training content including its digitalization using LMS. • Define technology roadmap to adapt futuristic changes to the tools and processes in delivering the product. • Collaborate with project teams to drive automation initiatives and simplify the production processes.
Skills Required:-
• Robust people and practice management skills. Strategic thinking and business-centric approach. • Air vehicle maintenance, repair and fault isolation. • Technical Documentation standards, ISO 9001, Lean and Agile methodologies. • English Proficiency level C1 Skills Required.