We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Tax Support team, you will be responsible for new hire training and directly supporting new hires as they enter the workload. This is an exciting role where you will have a direct impact on our day-to-day operations, customer experience and product development If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What you will do
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced setting
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution,



and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What you will need
Bachelor's degree
1-4 years of customer support experience in a Saas business
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail.
Time management skills and ability to prioritize
Excellent comm

📌 Customer Support Specialist- Tax (Bengaluru)
🏢 Rippling
📍 Bengaluru