Blue Yonder Title:

- Support Engineer 2.

Overview:

- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's Best Places to Work
- The position involves a role responsible for supporting customers and the Blue Yonder Category Management product. This includes independently handling issues and providing solutions to technical/functional problems. The associate should have strong product knowledge in at least three of the following areas: SP, FP & AO, CKB, CC, and Reporting.

Scope:

- Core responsibilities include maintenance & support of the customer projects to manage setting & product related issues.

Our current technical environment:

- Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat
- Tools: PowerShell scripting, SQL, Basics of C# scripting, GIT, Rest API, OAuth
- Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,
- Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)
- Integration: Mulesoft, Kafka, File based & API Integrations.

What you'll do:

- Should have good knowledge in the any two Blue Yonderproducts mentioned above. Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
- Should have implementation experience on Blue Yonderproducts with at least one or two full cycle implementation experience.
- Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.
- Candidate should possess knowledge of batch scheduling tools used in Azure.
- Candidate should have thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.].
- It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.




- Should have experience in reviewing the integration design and suggest best practices.
- Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
- It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
- Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
- Understands how Blue Yondersolutions can be configured to better facilitate client business processes.
- Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.
- Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
- It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
- Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
- Adheres to priority-based management based on impact + urgency.
- Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

What we are looking for:

Communication

- Associate has good English language Skills both verbal and written




- Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
- Must have excellent organization and technical documentation skills.
- Personality Fit
- Ability to work calmly under pressure and meet deadlines.
- Ability to make modifications to the systems with little or no interruption of service.
- Ability to organize projects and tasks according to priorities.
- A person in this position should be a good project leader and could communicate effectively project plans and status of projects.
- Must be self-motivated and enjoy a sense of pride in their accomplishments.

Work Experience

- 3-5 year of work experience
- To have experience on any 2 Blue Yonderproducts mentioned above.
- Experience with working on Azure & understands Azure landscape to Implement the product architecture effectively.
- Proficient in Oracle SQL, PL/SQL, Shell scripting.
- Nice to have - Proficiency in Windows/Unix commands and troubleshooting skills
- Good understanding on Control-m & other CLM/BL tools.

Miscellaneous

- Able to work flexible hours, including evenings, nights, weekends, as project and system availability requirements demand.
- Should be willing to travel to customer sites for short duration if the need arises.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

📌 Support Engineer 2 (Coimbatore)
🏢 Blue Yonder
📍 Coimbatore