Job Title : Operations Executive
Location : Calicut
Experience : 1-2 year in Edtech operations
As an Operations Executive at Skill X, you will play a critical role in leading and managing the day
to-day operational activities of the Skill X operations. Your primary responsibility will be to ensure
smooth program delivery, effective coordination between students and trainers, productive batch
scheduling, and continuous learner engagement. You will serve as the key operational anchor,
driving seamless service delivery and academic success for learners.
RESPONSIBILITIES:
● Manage daily center operations, ensuring smooth execution of both online and offline Skill X
training programs.
● Coordinate with trainers to finalize training schedules, manage availability, and address
session-level requirements.
● Support the admissions process by onboarding newly enrolled students and providing them
with detailed program orientation.
● Maintain real-time trackers and operational dashboards including student attendance, batch
schedules, and completion reports.
● Act as the primary point of contact for students and parents for any queries, issues, or support
requirements.
● Develop a clear understanding of each learner's academic goals and align operations to meet
those objectives.
● Conduct onboarding sessions to ensure a positive first experience and a strong start to the
learner's journey.
● Perform regular follow-ups and check-ins with students to ensure course adherence, address
academic concerns, and enhance retention.




● Liaise with academic and tech teams to resolve operational issues that may impact training
delivery.
● Monitor and evaluate class delivery by periodically observing sessions and collecting learner
feedback.
● Collaborate with trainers to ensure quality instruction and resolve learner-related challenges
proactively.
● Identify opportunities for upselling additional services (advanced modules, workshops) based
on student performance and feedback.
● Ensure timely and accurate fee collection, clearly communicating fee structures and schedules
to parents.
● Maintain detailed records of operational performance and submit daily/weekly reports
outlining activities, achievements, and challenges.
● Promote a high standard of service delivery by ensuring timely resolution of student/trainer
issues and constant process improvements.
● Work cross-functionally with other departments such as academic, sales, and support teams to
ensure alignment of goals and outcomes.
QUALIFICATIONS:
● Bachelor's degree from a recognized university in any discipline.
● Minimum 2 years of relevant work experience in operations or administration (preferably in
the education/training sector).
● Strong coordination and problem-solving skills to handle multi-stakeholder interactions.
● Proficiency in Google Sheets, Excel, and other tech tools for operational tracking and reporting.
● Excellent communication skills (verbal and written) to manage parent, student, and trainer
relationships.
● Ability to stay organized, calm under pressure, and solution-focused in a dynamic work
environment.

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