Company Description
Namdhari Consultancy Service (NCS) is a premier digital marketing agency specializing in providing comprehensive online marketing solutions to businesses of all sizes. NCS offers cutting-edge strategies to help clients enhance their digital presence, increase brand visibility, and drive targeted traffic. Committed to leveraging the latest technologies and trends, NCS adopts a data-driven approach to deliver customized strategies tailored to each client's goals. Guided by a mission to maximize ROI and foster trustworthy relationships, NCS is dedicated to empowering businesses to thrive in the digital landscape.
ROLE OVERVIEW
As Account Manager at NCS, you will be the single point of contact for all client accounts. You will own the relationship, drive the communication, and coordinate internally to ensure delivery happens — without the founder needing to be in the loop for day-to-day tasks. We expect you to be productive from day one, handle clients independently, and proactively flag issues before they escalate.
KEY RESPONSIBILITIES
Client Communication & Relationship Management
Own all day-to-day client communication — calls, Whats App, and email
Conduct weekly/bi-weekly client check-in calls and share structured updates
Send Weekly Activity Reports (WARs) with results, observations, and next steps
Handle client queries, pushback, and concerns independently
Build long-term client relationships that drive retention and reduce churn
Internal Coordination & Delivery Oversight
Coordinate with SEO, paid media, web dev, and design teams to ensure on-time delivery
Track campaign timelines, approvals, and deliverables across all active accounts
Flag bottlenecks proactively to both the internal team and the client




Maintain accurate client records, briefs, and communication logs
Reporting & Performance Review
Compile and present campaign performance data clearly and in context for clients
Work with the execution team to explain results — not just share raw numbers
Identify upsell and cross-sell opportunities based on client goals and performance
Process & Documentation
Maintain SOPs for client onboarding, reporting cycles, and escalation flows
Ensure client approval trails are documented for all major deliverables
Support proposal and pitch preparation when required
WHAT WE ARE LOOKING FOR
Must Have
4–5 years of client-facing experience in a digital marketing agency
Proven ability to independently manage client relationships — no hand-holding required
Strong written and verbal communication in English and Hindi
Working knowledge of at least 3 of the following NCS service areas:
Meta Ads — campaign structure, performance reporting, optimisation basics
SEO / AEO / GEO — on-page, off-page, and AI search visibility concepts
Landing pages — conversion-focused layout, able to brief designers and developers
Website development — Word Press / custom builds, able to brief and review
Shopify / e Commerce — store management, CRO basics, e Commerce metrics
Comfortable managing 8–15 client accounts simultaneously
Organised, detail-oriented, and proactive — you follow up without being asked
Good to Have
Hands-on experience with Meta Ads Manager or Google Search Console
Familiarity with Shopify admin and basic e Commerce metrics (AOV, CVR, ROAS)
Experience reviewing or briefing landing page and web development projects
Familiarity with project tools like Notion, Trello, or Click Up

📌 Customer success manager (Kharar)
🏢 Namdhari Consultancy Service
📍 Kharar