Job Type: Full-time

Company Description The Rajbari Bawali Official is a 300-year-old boutique heritage property that has been transformed into a luxury heritage resort near Kolkata. Set across 4 acres, the resort brings to life the opulence, style, and grace of the historic Zamindars of Bengal while offering contemporary comfort. Guests enjoy uniquely designed rooms featuring antique four-poster beds, plush furnishings, marble floors, spacious bathrooms, and modern amenities. The property offers a range of room categories, from Classic Heritage to Royal Suite and Dak Bungalow, each with its own character. Dining at the Piano Room highlights thoughtfully curated food and beverages that enhance the overall heritage experience.Role Description This is a full time, on-site Front Office/Reservation Associate role based at The Rajbari Bawali Official near Kolkata. The associate will handle guest check-in and check-out, manage reservations across channels, respond to inquiries, and maintain accurate records in the property management system. Daily responsibilities include answering phone calls and emails, coordinating appointment and booking schedules, and assisting guests with information about rooms, facilities, and local attractions. The role involves working closely with housekeeping, food and beverage,



and other teams to ensure seamless guest experiences. The associate will also manage payment processes, address guest concerns promptly and professionally, and support front office reporting and administrative tasks as needed.QualificationsStrong customer service skills with a focus on guest satisfaction, hospitality, and problem-solving.Proficiency in phone etiquette, appointment scheduling, and handling reservations efficiently.Experience with receptionist duties, including front desk operations, check-in/check-out, and record keeping.Excellent verbal and written communication skills, with the ability to interact confidently and courteously with diverse guests.Basic computer literacy and familiarity with reservation or hotel management systems (training can be provided).Ability to work flexible hours, including weekends and holidays, as required in hospitality.Previous experience in front office or reservations in hotels or resorts is preferred but not mandatory.Minimum high school diploma; a certificate or degree in hotel management, tourism, or related field is an advantage.Professional appearance, punctuality, and a positive, team-oriented attitude.

📌 Front office/reservation associate (Kolkata)
🏢 The Rajbari Bawali Official
📍 Kolkata