Job Summary : Immediate Joiners (1-3 Years Experience)
The Network & Desktop Support Engineer will be responsible for providing technical support for devices, network infrastructure & security, IT systems & Security systems such as CCTV & Biometrics. This role ensures reliable operation of desktops, laptops, printers, servers, and network devices and services while delivering prompt and effective support to users.
Key Responsibilities
Desktop & End-User Support
· Provide technical support for desktops, laptops, mobile devices, and peripherals
· Install, configure, and troubleshoot operating systems (Windows/mac OS/Linux))
· Diagnose and resolve hardware, software, and application issues
· Manage user accounts, permissions, and access rights (Active Directory / Azure AD)
· Provide in office and remote support to users.
· Maintain IT asset inventory and documentation
· Regular maintenance and services of all these equipments.
Network Support
· Install, configure, and maintain LAN, WAN, Wi-Fi, and VPN connections.
· Troubleshoot network connectivity, performance, and security issues.
· Install, configure, Monitor and maintain network devices such as switches, routers, firewalls, and access points.
· Assist with network upgrades, expansions, and cabling.
· Ensure network availability and reliability.
Systems & Security
· Support server administration (Windows Server/Linux)
· Perform system updates, patches, and backups




· Assist in implementing IT security policies and best practices as per OWASP, DPDP rules and policies.
· Monitor antivirus, endpoint protection, and firewall rules
· Install, configure and maintain CCTV, Biometric, Access control devices and other such physical security devices.
Documentation & Process
· Maintain technical documentation, procedures, and support guides
· Log and track incidents and service requests using ticketing systems
· Escalate complex issues to higher-level support when required
Required Skills & Qualifications
Technical Skills
· Strong knowledge of Windows OS (Windows 10/11) and mac OS/Linux support
· Understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs
· Experience with Active Directory, Office 365 / Microsoft 365
· Working knowledge with network devices (Cisco, HP, Ubiquiti, etc.)
· Understanding of cybersecurity principles
Soft Skills
· Good communication and service skills
· Strong problem-solving and analytical abilities
· Ability to work independently and as part of a team
· Positive time management and multitasking skills
Education & Experience
· Bachelor's degree or diploma in IT, Computer Science, or related field (or equivalent experience)
· 1–3 years of experience in desktop support, IT support, or networking roles
Certifications (Preferred but not mandatory)
· Comp TIA A+, Network+
· Microsoft (MCP, MCSA)
· Cisco CCNA

📌 Network & desktop support engineer (Bengaluru)
🏢 Okulr Techminds
📍 Bengaluru