About Ai Sensy
Ai Sensy is a Whats App-based Engagement and Marketing Platform that enables businesses to drive customer engagement, retention, and revenue growth through Whats App
Trusted by over 210,000 businesses, Ai Sensy facilitates more than 800 crore Whats App messages annually between businesses and their customers. The platform powers billions of customer interactions every year and continues to scale rapidly
Ai Sensy works with leading brands such as Delhi Transport Corporation, Vivo, Physics Wallah, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Yakult, and Cosc
o.
Businesses using Ai Sensy generate 25%–80% of their revenue through Whats App engagement and marketing initiatives powered by the platfo
rm. Ai Sensy is a mission-driven, high-growth startup backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investo
rs.
Role Over
view
We are looking fo r an Operations Manager – Client Onboar ding to lead and scale our customer onboarding function. This role will own the end-to-end onboarding journey, ensuring customers achieve successful platform activation and value realization as quickly as poss
ible.
You will be responsible for designing scalable onboarding processes, improving operational efficiency, managing onboarding teams, and collaborating with cross-functional stakeholders to deliver a world-class customer exper
ience.
The ideal candidate has strong experience in Saa S onboarding, operations management, process optimization, stakeholder management, and customer lifecycle mana
gement.
Key Responsi
bilities
Client Onboarding & A
ctivation Own and manage the end-to-end customer onboarding lifecycle from post-sales handoff to successful ac
customers are onboarded efficiently and achieve their initial business objectives on the Ai Sensy
onboarding milestones, success criteria, and activation fr
ameworks.



Drive faster time-to-value and platform adoption for new c
ustomers.
Process Improvement & Operational
Excellence Design, document, and continuously optimize onboarding workflows, SOPs, and operational
processes. Identify bottlenecks and implement scalable solutions to improve onboarding efficiency and customer e
xperience. Build automation frameworks to reduce manual effort and improve onboarding t
hroughput. Establish onboarding governance and quality
standards.
Team Leadership & Performance
Management Lead, mentor, and develop onboarding specialists and operations te
am members. Define team KPIs, performance metrics, and service
standards. Conduct regular reviews, coaching sessions, and proces
s training. Build a high-performance culture focused on customer success and operational
excellence.
Customer Training &
; Enablement Develop onboarding playbooks, implementation guides, training resources, and customer educati
on programs. Oversee customer training sessions, webinars, and product adoption
customers are equipped to maximize platform utilization and busine
ss outcomes.
Data, Reporting &a;
mp; Analytics Track and analyze onboarding KP
Is including: Time-
to-Activation Ac
tivation Rate Onboarding Co
mpletion Rate Customer Satisf
action (CSAT)Ear
ly Churn Rate Ado
ption Metrics Generate actionable insights and recommendations to improve onboarding
performance. Build dashboards and reporting mechanisms for leadershi
p visibility.
Cross-Functional




Collaboration Partner closely with Sales, Customer Success, Product, Engineering, and
Support teams. Improve handoff processes between teams to ensure a seamless cus
tomer journey. Act as the voice of the customer and provide feedback to internal
stakeholders. Drive alignment on customer expectations and implement
ation success.
Required
Qualifications Bachelor's degree in Business, Operations, Engineering, Management, or a
related field.5–8 years of experience in Customer Onboarding, Implementation, Operations, Customer Success, or S
aa S + years of experience leading onboarding, implementation, or custome
r-facing teams. Strong understanding of Saa S customer lifecycle management and onboarding
best practices. Experience with CRM and onboarding platforms such as Hub Spot, Salesforce, Zendesk, Freshdesk, or
similar tools. Strong process improvement and operational exce
llence mindset. Excellent stakeholder management and commun
ication skills. Solid analytical and problem-solvin
g capabilities. Ability to manage multiple onboarding projects
simultaneously.
Preferre
d Qualifications Experience working in Saa S, Mar Tech, CRM, Messaging, CPaa S, or Customer Engag
ement with Whats App Business API and customer communic
ation implementing automation and workflow optimizat
ion of onboarding analytics, customer health scoring, and lifec
ycle management. Prior startup or high-growth com
pany experience.
Why Join Ai Sensy?Lead onboarding operations for one of India's fastest-growing Whats App-firs
t Saa S companies. Directly influence customer success, retention, and long-ter
m revenue growth. Work closely with founders and leadership on strat
egic scalable processes that impact thousands of bus
inesses globally. Be part of a high-growth, mission-driven sta
rtup setting.

📌 Operations manager (client onboarding) (Haldwani)
🏢 AiSensy
📍 Haldwani