Job Type: Full-time

Remote: Hybrid

Company Description Cubictree (A GABA Projects Pvt Ltd Company), founded in 2009, specializes in enterprise applications, data digitalization, big data analytics, and e-discovery platform solutions for the legal sector in India. The company provides real-time deep litigation data analytics and risk identification solutions derived from one of the largest unstructured litigation data sets in the country. With a database of over 25 billion litigation records and hundreds of thousands added daily, Cubictree enables users to make informed, data-driven decisions. Its DAAS solutions are deployed across 300+ large and enterprise customers pan-India, helping banks and NBFCs significantly reduce high-risk lending and save substantial time for corporate legal teams.Role Description This is a full-time Help Desk Support Specialist role based in New Delhi, offered in a hybrid model that combines in office work with some work-from-home flexibility. The Help Desk Support Specialist will provide first-level technical support to end users, responding to tickets, calls, and emails related to hardware, software, and network issues. Daily responsibilities include diagnosing and troubleshooting desktop and laptop problems, installing and configuring operating systems and applications, and resolving issues related to user accounts, connectivity, and peripheral devices. The role involves documenting incidents and resolutions in the ticketing system, escalating complex issues to higher-level support when needed, and following standard operating procedures and service-level agreements. The specialist will also support new user onboarding, assist with basic training on company tools,



and contribute to continuous improvement of support processes.QualificationsRoles & Responsibilities· Handle day-to-day client communication through email, calls, Whats App, and support tickets.· Provide prompt and professional responses to customer queries and issues.· Coordinate with internal teams to ensure timely resolution of client concerns.· Maintain proper records of client interactions and follow-ups.· Assist clients in understanding product features, workflows, and issue resolution.· Escalate critical issues to the technical or management team when required.· Prepare support reports and track pending/open client requests.Required Skills & Qualifications· Excellent verbal and written English communication skills is mandatory.· Must be highly fluent and confident in professional English communication.· Prior experience in customer support, client servicing, banking support, or operations is preferred.· Candidates with banking or financial services background will be given preference.· Strong problem-solving and coordination abilities.· Ability to handle multiple clients and tasks simultaneously.· Good knowledge of MS Excel, email communication, and support tools.· Professional attitude with strong ownership and accountability.Preferred Candidate Profile· Experience: 2–4 years· Education: Graduate in any discipline· Banking/NBFC/Financial operations experience preferred· Immediate joiners preferredJob Details· Job Type: Full-Time· Work Mode: Work From Office· Location: Mumbai· Salary: Based on experience and skillsKey Expectations· Can communicate confidently with clients in English· Understands professional client handling· Can work responsibly without constant supervision· Is proactive in resolving client issues- · Has a service-oriented mindset

📌 Customer support executive (Mumbai)
🏢 Cubictree
📍 Mumbai