Responsibilities:
Handle Inbound Queries: Attend incoming customer calls promptly, understand their queries, and provide accurate solutions or information.
Outbound Calling (Sales & Support): Make outbound calls to potential and existing customers to promote products/services, drive sales, and follow up on leads.
Customer Relationship Management: Build and maintain robust, positive relationships with customers to ensure high satisfaction and loyalty.
Data Management: Accurately update and maintain customer call logs, feedback, and sales records in the company database.
Issue Resolution: Escalate complex customer issues to the respective department heads while ensuring a smooth feedback loop.
Qualifications:
Experience: Fresher or 1 year of experience in a customer service, telecalling, or inside sales role.
Education: High School Diploma / Graduate in any stream.