Job Type: Full time

Role: Deputy General Manager (DGM) – US Healthcare Accounts Receivable (AR) OperationsLocation: BangaloreExperience: 15+ yearsWork-mode: Full-time, WFO.Shift timings: US shiftsProfessional Summary:Experienced US Healthcare Revenue Cycle Management (RCM) leader with 15+ years of expertise in managing large-scale Accounts Receivable (AR) operations for US healthcare providers, hospitals, physician groups, and medical billing organizations. Proven success in leading 250+ member teams across Medical Billing, AR Follow-up, Denials Management, Payment Posting, and Revenue Cycle Operations. Strong background in operational excellence, client management, process transformation, productivity improvement, and revenue realization.Key Responsibilities:Lead end-to-end US Healthcare AR and Revenue Cycle Management (RCM) operations.Manage large operational teams of 250+ FTEs including Managers, Team Leads, SMEs, and AR Analysts.Drive AR collections performance and maximize reimbursement from insurance payers and patients.Monitor and improve key healthcare AR metrics including Aging, Collection Ratio, Denial Rate,



First Pass Resolution, and Productivity.Handle escalations related to claim denials, underpayments, appeals, and payer disputes.Ensure compliance with HIPAA, healthcare regulations, and client-specific quality standards.Conduct governance calls, business reviews, and operational reviews with US clients and stakeholders.Collaborate with Coding, Billing, Credentialing, Payment Posting, and Provider Relations teams.Drive process improvement, automation initiatives, and transition/migration projects.Analyze payer trends, denial patterns, and revenue leakage opportunities.Manage workforce planning, attrition control, employee engagement, and leadership development.Ensure achievement of SLA, TAT, quality, productivity, and financial targets.Experience:15+ years of experience in US Healthcare AR / RCM Operations.Minimum 5+ years in leadership role managing large operational teams.Strong exposure to provider/hospital billing environments and US healthcare processes.

📌 Deputy general manager – us healthcare ar operations (Bengaluru)
🏢 HappieHire
📍 Bengaluru