About Ekaanta
Ekaanta is a riverside wellness retreat in Haridwar designed to offer deeply restorative, reflective, and transformative experiences. Blending hospitality with mindfulness, Ayurveda, and evidence-based wellness, Ekaanta caters to individuals, families, and corporate groups seeking more than just a stay — a true reset.
Role Overview
The Reservations Agent will play a key role in driving bookings, guest engagement, and partnerships for Ekaanta. This role requires a robust blend of sales capability, hospitality understanding, and communication finesse, with the ability to convert inquiries into meaningful guest experiences.
Key Responsibilities
1. Guest & Booking Management
Handle incoming inquiries via Whats App, calls, email, and social media
Convert leads into confirmed bookings through personalized communication
Guide guests through room categories, experiences, and wellness offerings
Ensure a seamless pre-booking and pre-arrival experience
2. Sales & Revenue Support
Support revenue generation through upselling experiences (spa, yoga, curated activities)
Assist in achieving monthly sales targets
Maintain a structured follow-up system for all leads
Track conversions and improve response quality
3.



Corporate & Group Sales Support
Assist in outreach for corporate offsites and wellness retreats
Coordinate with senior team on proposals, itineraries, and presentations
Help build relationships with travel partners, wellness communities, and collaborators
4. Guest Experience Alignment
Understand Ekaanta's wellness philosophy and communicate it effectively
Ensure all guest interactions reflect calm, clarity, and premium service
Work closely with operations team to align guest expectations with delivery
5. CRM & Coordination
Maintain accurate records of leads, bookings, and guest preferences
Coordinate with reservations, operations, and marketing teams
Provide feedback on guest trends and common concerns
Key Skills & Requirements
1–3 years experience in hospitality, sales, or customer relationship roles
Strong communication skills (spoken & written English/Hindi)
Ability to sell experiences, not just rooms
Organized, detail-oriented, and proactive
Comfortable with Whats App-based and digital sales
Interest in wellness, hospitality, or experiential travel is a strong plus

📌 Reservations sales agent (New Delhi)
🏢 Ekaanta
📍 New Delhi