HIRING ALERT- Quality Kiosk Technologies Is Hiring Technical Service Delivery Leader For Our Banking Clients In UAE Region!
Work Location: UAE
Applicants please share your updated resume on & CC-
Role Purpose
The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our India Banking practice. You will transition traditional testing portfolios into AI-led, autonomous quality ecosystems while serving as a Technical Program Manager for complex, large-scale banking transformations.
Key Responsibilities and Deliverables
1. AI & Gen AI Innovation Leadership
Gen AI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation.
AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance.
Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention.
2. Technical Program Management & Shift-Left Strategy
Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure "Testability" is architected into the product
Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes.
Dev Ops-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow.
Ambiguous Environments:



Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.
3. Strategic Client & Business Management
P&L; Accountability: Ownership of a large revenue portfolio with full responsibility for margins, DSO and manpower planning.
Outcome-Based Deals: Convert BAU engagements into multi-year, BVR-led (Business Value Realization) and outcome-based contracts.
CXO Governance: Act as a technical consultant to Bank CIOs/CTOs, presenting integrated program-level executive reporting.
Sales Collaboration: Work with the Sales team on revenue forecasting, proposals, and SOW definitions for recent and existing accounts.
4. Team Leadership & Capability Building
Scale: Lead and mentor a cross-functional team of 400+ members, including Project Managers, Test Leads, and Seasoned Bankers.
Domain Excellence: Lead Banking Domain & Process Co Es to standardize testing across Retail, Corporate, SME, and Rural banking lines.
Coaching: Foster a culture of innovation, continuous improvement, and technical curiosity within the delivery team.
Essential Requirements
Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment.
Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies.
Technical Depth: Strong Technical Program Management (TPM) skills; ability to "roll up sleeves" to solve technical roadblocks.
Education/Fundamentals: Deep understanding of Agile methodologies, P&L; management, and end-to-end accountability.
Communication: Exceptional verbal and written communication skills for stakeholder management.

📌 Service delivery leader - banking (Navi Mumbai)
🏢 QualityKiosk Technologies
📍 Navi Mumbai