Role Responsibilities:
Handle international customer queries via voice support
Troubleshoot Wi-Fi, network connectivity, broadcast, and device-related issues
Provide support for smart home devices, cameras, doorbells, alarms, and mobile app issues
Resolve customer issues within defined TAT and quality standards
Maintain accurate documentation and follow SOPs & compliance guidelines
Coordinate with internal technical teams for escalations when required
Deliver a seamless customer experience through robust written communication
Required Experience & Skills:
Minimum 6 months – 3 years of experience in Technical / Customer Support
Mandatory experience in International Voice support
Hands-on exposure to Wi-Fi troubleshooting, network issues, broadcast support
Experience with Comcast / Airtel Broadcast / ISP processes
Basic understanding of routers, modems, connectivity, and smart devices
Excellent written English communication and problem-solving skills
Immediate joiners only (no notice period candidates)