Job Type: Full-time

Company DescriptionAIStack Technologies is a technology solutioning firm focused on engineering intelligence and operational excellence for modern businesses. The company specializes in building high-efficiency ecosystems that seamlessly integrate advanced technology with real-world operations. By creating intelligent stacks of infrastructure, automation, and AI-driven workflows, AIStack helps organizations remove complexity and scale efficiently. Current focus areas include designing end-to-end technical architectures to solve operational bottlenecks and building data-driven, automated technical stacks for startups. Headquartered in Bengaluru's vibrant tech ecosystem, AIStack is committed to innovation at the intersection of data, design, and intelligence.Role DescriptionThis is a full-time, in office Customer Service Representative role based in Bengaluru. The Customer Service Representative will handle inbound and outbound customer interactions through phone, email, chat, or ticketing systems, ensuring timely and accurate responses. Responsibilities include resolving product or service queries, troubleshooting common issues, and escalating complex cases to appropriate internal teams. The role involves maintaining detailed records of customer interactions, following standard operating procedures,



and contributing to continuous improvement of support processes. The Customer Service Representative will collaborate with cross-functional teams to share customer feedback, support new feature rollouts, and help improve overall customer experience and satisfaction.QualificationsStrong customer-focused skills, including Customer Service, Customer Support, and Customer Service Representatives experience.Ability to enhance Customer Experience and drive Customer Satisfaction through clear communication and problem-solving.Excellent verbal and written communication skills in English; additional language proficiency is a plus.Proven ability to handle multiple inquiries simultaneously while maintaining accuracy and professionalism.Comfort using CRM tools, ticketing systems, and basic productivity software (e.g., email, spreadsheets, documentation tools).Demonstrated conflict resolution, active listening, and empathy in dealing with diverse customer needs.Prior experience in a technology or Saa S support environment is an advantage.Relevant diploma or bachelor's degree, or equivalent practical experience in customer-facing roles.IF YOU ARE ITERESTED DM ON BELOW NUMBER+919663529248

📌 Customer service representative (Mumbai)
🏢 AIStack Technologies
📍 Mumbai