About Supergrow
Supergrow is a B2 B Saa S platform built for Linked In content creation and employee advocacy. We help teams create, schedule, and amplify content on Linked In at scale, turning employees into thought leaders.
We're growing fast, and we're looking for our first Customer Success hire to own the post-sale experience end to end.
The role
As our Founding Customer Success Manager, you won't just be managing accounts. You'll be building the CS function from the ground up. You'll define how we onboard customers, how we measure health, how we drive retention, and how we grow accounts over time.
This is a high-ownership, high-visibility role. You'll work directly with the founders, be a critical voice in product decisions, and set the tone for how Supergrow treats its customers at every stage.
What you'll own
Handle customer support across live chat and email, own escalations, and build systems to reduce ticket volume over time
Monitor account health, run proactive check-ins, and manage renewals end-to-end
Identify upsell and expansion opportunities and partner with sales to close them
Be the first point of contact for customer questions, escalations, and support requests
Own the full onboarding experience and build repeatable playbooks that get customers to value fast
Synthesize customer feedback into clear product insights and represent the customer voice internally




Build a base of champions and convert happy customers into case studies, referrals, and advocates
What we're looking for
2 to 5 years of experience in Customer Success role at a B2 B Saa S company
Proven track record of owning renewals and driving expansion revenue
Solid written and verbal communication. You can simplify complexity and make customers feel heard.
Highly organized with the ability to manage a mixed portfolio of SMB, mid-market, and enterprise accounts simultaneously
Comfortable being the first CS hire. You're energized by building, not just executing.
Experience working cross-functionally with product, sales, and marketing teams
Bonus if you have
Experience in a Linked In, social media, or content marketing Saa S
Built onboarding or health score frameworks from scratch
Worked at a startup in the 0 to 1 phase
If you consistently create content on Linked In
Why join Supergrow
Founding team access. You'll work directly with the founders and have real influence on the company's direction.
Salary budget is ₹8 to ₹10 LPA
Fully remote and async-friendly
A product your customers genuinely love using
The chance to build CS from zero and own it as the company scales
If you've ever wanted to build a CS function you're proud of inside a product that's genuinely changing how people show up on Linked In, this is that role.

📌 Customer success manager (Mumbai)
🏢 Supergrow
📍 Mumbai