Job Summary

We are seeking a highly motivated Support Portfolio Manager to support the development, management, and growth of our Customer Success, and Support Services portfolio. This role is ideal for an early-career professional who is passionate about technology, customer experience, and business strategy.

The Support Portfolio Manager will work closely with cross-functional teams including Support Delivery, Customer Success, Sales, Marketing, Finance, and Product Management to help define our offerings, analyze business performance, and improve customer outcomes.

Job Requirements

Portfolio Management

- Support development and lifecycle management of service offerings

- Assist in defining service packages, pricing models, and GTM materials

- Maintain service catalogues, documentation, and knowledge repositories

Business Analysis

- Analyse service adoption, revenue, profitability, and customer satisfaction metrics

- Develop dashboards and reports to track portfolio performance

- Conduct market and competitive research to identify trends and opportunities

Customer Experience

- Gather feedback from customers, sales, and delivery teams

- Identify opportunities to improve onboarding, adoption, and support experience

- Participate in customer interviews and feedback sessions

Cross-Functional Collaboration

- Partner with Support Delivery, Customer Success, Sales, Product, and Marketing teams

- Coordinate launches of new service offerings

- Support enablement content and internal communications

Process Improvement





- Drive initiatives to enhance operational efficiency and service scalability

- Document business requirements and workflows

- Contribute to transformation and automation projects

Key Competencies

- Customer-first mindset

- Analytical thinking

- Business acumen

- Communication and storytelling

- Collaboration and teamwork

- Curiosity and continuous learning

- Project management fundamentals

What You’ll Learn

- Services portfolio strategy and lifecycle management

- SaaS and subscription business models

- Pricing and packaging of service offerings

- Customer success and support operations

- Cross-functional product management skills

- Executive-level business communication

Education

- Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, Marketing, or a related field.

- 4–8 years of experience in Product Management, Consulting, Customer Success, Professional Services, Operations, or similar roles.

- Solid analytical and problem-solving capabilities.

- Excellent written and verbal communication skills.

- Proficiency in Microsoft Excel, PowerPoint, and data analysis tools.

- Ability to manage multiple priorities in a fast-paced, dynamic environment.

Preferred:

- Project experience in technology, SaaS, cloud, or enterprise software.

- Familiarity with customer success, support services, or professional services business models.

- Experience with tools such as Salesforce, Tableau, Power BI, Jira, or Confluence.

- Understanding of subscription and recurring revenue business models.

📌 Support Portfolio Manager (Bengaluru)
🏢 Important Group
📍 Bengaluru