- The Regional Account Executive is responsible managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility of the top customers and prospects.
- The incumbent will report to the Regional Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Managing existing customers
● Customer retention
● Annual contract renewal with price increase
● Collection / DSO management
● Up-selling
● Business development (farming) from the existing customers
● Market survey, competitor analysis to understand gaps of our services.
● Support the service team by providing customer feedback.
● Attend other work-related duties as may be assigned from time to time.
Key Deliverable:
● Retention of assigned regional accounts of 95% +
● On-time customer contract renewal of 100%
● Price increase from existing customers of 10%
● Manage collection and DSO as per set target
● Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set
Requirements
Competencies (Skills essential to the role):
● Strong interpersonal skills. Ability to work well with teams at the branches and with cross- functional teams at CO