17 Aug
|
Nameless
|
Gurugram
Overview:
- Coordinate
patients as contact window from production
start
âFixing the appointments and schedule with patients
âCall patients before the accommodation day to verify the appointment
âCommunication with patients/visitors directly by referring inquiries
- Receptionist Operation
â Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department
appropriately.
â Customer support operation
â Answering the patient concern
â Communication with the related department and obtaining solutions for a technical concern from the
patient.
â Providing solutions and answers to patients in accordance with their questions.
â Customer success operation
â Boosting lifetime customer value and annual recurring revenue.
â Inspiring customer loyalty and retention.
â Reducing churn
Requirements
-
Must have a Bachelor's Degree (any related
course)
-
At
Least 2 years of Customer Service Experience including
management of payment
-
Strong
verbal and written communication skills &
Self -motivated,
self -disciplined
-
Available
telecommunications system, familiarity with relevant
software and tools for travel reservations and banking
tasks is desirable
-
Robust
IT skills and be proficient in using office productivity
tools, including word processing, spreadsheets, and email
systems
-
Experience
in handling Receptionist tasks
-
Should
be customer centered and possess
professionalism
and confidentiality
-
With
experience, sales are a plus.