17 Aug
|
Nameless
|
Bengaluru
17 Aug
Nameless
Bengaluru
The NOC Support Engineer will be responsible for monitoring, maintaining, and supporting network infrastructure, servers, and systems to ensure optimal performance and uptime. The role involves real -time issue detection, troubleshooting, and coordination with internal teams and vendors to resolve network -related incidents efficiently.
Requirements
Key Responsibilities:
- Monitor network systems, servers, and communication links using NOC tools and dashboards.
- Identify and respond to network alerts, faults, and performance issues promptly.
- Escalate incidents to the appropriate technical teams when necessary.
- Perform initial troubleshooting of hardware, software, and connectivity issues.
- Maintain accurate incident logs and documentation of actions taken.
- Support change management and maintenance activities as scheduled.
- Coordinate with vendors, ISPs, and internal IT teams for issue resolution.
- Ensure adherence to SLAs and provide timely status updates on incidents.
- Generate daily/weekly reports on network health and system performance.
Required Skills and Qualifications:
- Bachelor’s degree or diploma in Computer Science, IT, Electronics, or a related field.
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix).
- Strong analytical, problem -solving, and communication skills.
- Willingness to work in 24x7 rotational shifts.
- Certifications like CCNA, CompTIA Network+, or similar are an added advantage.
Preferred Skills:
- Experience with firewall management and network security basics.
- Knowledge of Linux/Windows server environments.
- Ability to work under pressure and handle multiple incidents simultaneously.