Why IIDE:

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.

About the Role:

As the Lead - College Operations (Under Graduate Programs), you

will oversee the delivery of IIDE’s undergraduate programs in collaboration with esteemed

colleges in Mumbai & outside Mumbai. This role involves managing the end-to-end operations

of the courses, ensuring seamless coordination between IIDE, partner colleges, and students

while enhancing the overall student experience. You will be instrumental in maintaining high

standards of program delivery, student satisfaction, and operational efficiency.

What You'll Do:

Program Oversight:

● Supervise the seamless delivery of undergraduate programs, ensuring all operational

milestones, from onboarding to course completion, are achieved with excellence.

● Monitor the student lifecycle, focusing on engagement, retention, and satisfaction to

uphold IIDE's reputation for excellence.

● Track and improve key metrics, including CSAT (Customer Satisfaction Score) and

NPS (Net Promoter Score), achieving high performance benchmarks.

College Collaboration:

● Act as the key point of contact for partner colleges, ensuring smooth coordination and

alignment on curriculum delivery, infrastructure, and certification processes.

● Build strong relationships with college faculty and administration to ensure mutual goals

are met effectively.

Escalation and Issue Management:

● Address and resolve escalations from students, parents, and college representatives

with efficiency and professionalism.





● Monitor daily tasks and responsibilities of the team to ensure alignment with program

objectives.

Team Leadership:

● Lead and mentor a team of 5- 8 professionals, ensuring seamless operations and

promoting a culture of excellence and accountability.

● Work closely with academic teams to allocate resources effectively, ensuring faculty

schedules are optimized while managing costs.

Academic Event Management:

● Plan and oversee events such as orientation, guest lectures, workshops, and graduation

ceremonies, ensuring successful execution and alignment with program objectives.

● Ensure effective coordination with college representatives for all academic and

extracurricular activities.

Process and Operational Efficiency:

● Define workflows and processes to ensure streamlined program delivery and optimal

outcomes for all stakeholders.

● Leverage tools such as ticketing software to manage queries, improve operational

efficiency, and provide quick resolutions.

Data-Driven Insights:

● Monitor and analyze attendance, assignment submissions, feedback, and retention data

to identify improvement areas.

● Use data-driven insights to implement strategies that enhance student success and

optimize program delivery.

Stakeholder Collaboration:

● Partner with placement, admissions, and academic teams to ensure seamless

integration of efforts and alignment with program goals.





● Support placement activities to achieve high placement rates and positive career

outcomes for students.

Career Development Assistance:

● Assist students in resume building, interview preparation, and job search strategies.

● Offer guidance to help students achieve their career aspirations.

● Work with students to identify their strengths and interests.

Additional Duties:

● Undertake other responsibilities as required within the scope of program management,

as directed by senior leadership.

Who You Are:

Must-Have:

● 8+ years of professional experience in a student-facing or program management role,

preferably in education or ed-tech.

● Proven leadership experience in managing teams of 5-8 members, with a track record

of achieving collective goals.

● Robust problem-solving and analytical skills with a focus on driving innovative solutions.

● Exceptional communication and stakeholder management skills to handle diverse teams

and partners.

● Positive attitude with the ability to thrive in high-pressure environments and deliver

exceptional results.

Should Have:

● Understanding of NEP , AICTE, UGC norms.

● Proficiency in using ticketing software and operational tools for efficient management

of queries and processes.

● Experience in process optimization, resource management, and strategy implementation

to improve efficiency.

Nice to Have:

● Certifications or training in education management, leadership, or process improvement.

● Additional experience in managing academic partnerships or programs with external

stakeholders.

Compensation and Details:

● Compensation: As per company standards

● Experience: Minimum 8+ years.

● Age: 29–35 years.

📌 Lead - College Operations Program (Mumbai)
🏢 Important Business
📍 Mumbai