Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

The IT Support role involves handling more complex technical issues within a Windows setting, providing in-depth troubleshooting, and supporting advanced system administration tasks.

Key Responsibilities

- Tasks

- Manage and resolve incidents, including complex hardware, software, and network issues.

- Conduct detailed diagnostics to identify and resolve root causes of recurring or complex problems.

- Resolve advanced Windows operating system issues, including system crashes, blue screens, and software conflicts.

- User access administration

- Providing access to users as per the process defined

- Maintenance of Active Directory security groups for managing access permission on file shares





- Managing MS-Exchange email distribution lists

- Providing/Removing access to engineering tools

- Ticket handling through SMT (Remedy) or any ticketing tool & documentation

- System Administration:

- Manage and troubleshoot issues related to Windows Server, including Active Directory, DNS, DHCP, and Group Policy.

- Perform advanced tasks such as system imaging, software deployment, and virtual machine management.

- Oversee backup and recovery procedures to ensure data integrity and availability.

- Implement and manage security measures, including antivirus, patch management, and encryption.

- Documentation and Reporting:

- Maintain thorough documentation of technical issues, resolutions, and procedures for future reference.

- Generate reports on incident trends, system performance, and user satisfaction to identify areas for improvement.

- Collaborate with Level 1 support and other IT teams to improve overall service delivery.

- Preferred -Relevant certifications such as MCP, ITIL concepts

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

📌 ITS_Senior Associate (Chennai)
🏢 Recognized
📍 Chennai