Job Title: Head of People & Culture
Location: Coimbatore (In office)
Department: Human Resources
Years of experience : 10+ yrs
Reports To: Head of Operations / CEO / COO
Role Overview
We are seeking a dynamic and strategic Head of Talent Acquisition with proven experience in the BPO/ITES industry. The ideal candidate will lead end-to-end recruitment initiatives, build strong talent pipelines, and ensure timely hiring of operational, support, and leadership positions across multiple business functions.
Key Responsibilities
Talent Acquisition Strategy
- Develop and execute recruitment strategies aligned with business objectives and workforce planning.
- Forecast hiring requirements based on business growth, attrition trends, and operational needs.
- Partner with business leaders to define role requirements and hiring priorities.
Recruitment Operations
- Lead the complete recruitment lifecycle, including sourcing, screening, interviewing, selection, and offer management.
- Manage volume hiring, niche hiring, and leadership hiring across various functions.
- Coordinate effectively with internal stakeholders and external recruitment partners.
Team Leadership
- Manage, mentor, and develop a team of recruiters to achieve hiring goals.
- Define and monitor recruitment KPIs such as TAT, offer-to-join ratio, and quality of hire.
- Drive continuous improvement and innovation in recruitment processes.
Employer Branding & Candidate Experience
- Strengthen employer branding through social media, referrals, campus initiatives, and recruitment events.
- Ensure a seamless and positive candidate experience from application to onboarding.
- Collaborate with cross-functional teams to attract top talent.
Analytics & Process Management
- Track and analyze recruitment metrics and hiring trends.
- Prepare periodic recruitment reports and dashboards for leadership.
- Optimize recruitment processes, sourcing channels, and ATS utilization for greater efficiency.
- Ensure compliance with organizational policies and hiring standards.
Key Skills & Competencies
- Expertise in volume hiring, leadership hiring, and talent acquisition strategy.
- Strong experience in talent mapping, sourcing strategies, and market intelligence.
- Excellent communication, negotiation, and stakeholder management skills.
- Strong leadership and team management capabilities.
- Data-driven approach with proficiency in ATS platforms, Excel, and recruitment analytics.
- Ability to thrive in a fast-paced, target-driven environment.
Qualifications & Experience
- Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
- 10+ years of recruitment experience.
- 3+ years leading recruitment teams within the BPO/ITES sector.
- Experience handling high-volume hiring and leadership recruitment.
- Exposure to domestic and international hiring is preferred.
- Proven track record of meeting hiring targets and building high-performing recruitment teams.
Key Highlights
â 10+ Years Recruitment Experience
â 3+ Years BPO/ITES Recruitment Leadership
â Expertise in Volume & Leadership Hiring
â Solid Team & Stakeholder Management
â Talent Acquisition Strategy & Workforce Planning
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📌 Head of People & Culture (Coimbatore)
🏢 Leading
📍 Coimbatore