Cluster Manager (Chennai)

Cluster Manager (Chennai)

17 Aug
|
Recognized
|
Chennai

17 Aug

Recognized

Chennai

Location: Multiple Locations


Reporting To: Assistant Vice President - Sales


Role Summary


The Cluster Spa Manager is responsible for overseeing the operations, financial


performance, and team management of multiple ODE Spa Wellness outlets within a


designated cluster. This leadership role involves strategic planning, revenue


optimization, ensuring consistent service quality, implementing wellness standards, and


maintaining brand integrity across locations. The role demands a balance of operational


excellence, guest satisfaction, and people development.


Key Responsibilities:


1. Business & Financial Management:


a) Take complete ownership of Profit & Loss (P&L;) for all assigned outlets.


b) Analyze revenue reports, control costs, and implement strategies to increase


profitability.


c) Monitor sales performance, identify trends, and drive initiatives to achieve and


exceed revenue targets.


d) Prepare and present timely financial and operational reports to the leadership


team.




2. Operational Excellence:


a) Oversee day -to -day functioning of each spa outlet to ensure seamless guest


experience and adherence to brand standards.


b) Ensure consistent implementation of company SOPs and wellness protocols


across all locations.


c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety


compliance.




d) Monitor stock and inventory levels, reduce wastage, and ensure timely


procurement.




3. Team Leadership & Development:


a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels


of motivation and performance.


b)



Identify training needs and facilitate ongoing skill enhancement programs for


spa staff.


c) Drive a culture of ownership, professionalism, and continuous improvement


across the cluster.




4. Guest Experience & Relationship Management:


a) Foster strong client relationships to enhance guest retention and satisfaction.


b) Monitor and improve Net Promoter Score (NPS) and address any service -


related escalations promptly.


c) Encourage and implement feedback -driven service enhancements.




5. Marketing & Brand Promotion:


a) Collaborate with marketing teams to conceptualize and execute local


campaigns and promotions.


b) Drive visibility and footfall through strategic tie -ups, wellness events, and


seasonal offers.


c) Ensure consistency in visual merchandising, promotional communication, and


brand representation.


Requirements

Key Skills & Competencies:


 Multi -unit Spa Operations Management: Ability to efficiently oversee multiple


outlets and align them with business goals.


 Leadership & Team Training: Solid mentoring skills with a focus on team growth


and performance.


 Strategic & Analytical Thinking: Ability to plan long -term strategies backed by data


and market understanding.


 Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue


management.


 Customer Service Orientation: Passionate about delivering exceptional guest


experiences and handling client relationships with care.


 Problem -solving: Quick and effective decision -making in dynamic and service -


oriented environments.


📌 Cluster Manager (Chennai)
🏢 Recognized
📍 Chennai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Economics Teacher And Examiner (New Delhi)

Economics Teacher And Examiner (New Delhi)

17 Aug
|
Indus International School Bangalore
|
New Delhi
  • 17 Aug
  • Indus International School Bangalore
  • New Delhi

Job Type: Full-time Company Description Indus International School Bangalore (IISB) is committed to creating future leaders by providing holistic education in an environment of excellence. The school [...]

Inside Sales Team Lead (Tendun)

Inside Sales Team Lead (Tendun)

17 Aug
|
Watchyourhealth.com
|
Tendun
  • 17 Aug
  • Watchyourhealth.com
  • Tendun

Job Type: Full-time Company Description Watch Your Health is a leading HealthTech platform focused on transforming preventive healthcare, underwriting, and digital engagement through AI-powered solut [...]

Subscribe to this job alert:

Get the latest job offers by email for: cluster manager (chennai) / chennai

Revit Architects - Highly Experienced - Barch A Must (Tendun)

Revit Architects - Highly Experienced - Barch A Must (Tendun)

17 Aug
|
BINDER
|
Tendun
  • 17 Aug
  • BINDER
  • Tendun

Job Type: Full-time Remote: Remote Binder is lookinf for you B.Arch a must !! Minimum 3 years Revit experience !! Please read before you apply: Only experienced Revit architects. Only Architects wit [...]

Account Executive-Income Tax (Tendun)

Account Executive-Income Tax (Tendun)

17 Aug
|
Luxury Personified
|
Tendun
  • 17 Aug
  • Luxury Personified
  • Tendun

Job Summary We are looking for a detail-oriented and proactive Accounts Executive to support the day-to-day finance and accounting operations. The ideal candidate should possess sound accounting knowl [...]

Subscribe to this job alert:

Get the latest job offers by email for: cluster manager (chennai) / chennai