Support Engineer (Navi Mumbai)

Support Engineer (Navi Mumbai)

17 Aug
|
Important Group
|
Navi Mumbai

17 Aug

Important Group

Navi Mumbai

Company Description

CMS IT SERVICES

http://www.cmsitservices.com/

Job Description

· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner

· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled

· Providing first level support on Desktops, Peripherals, and Office automation products.

· Route/Assign tickets to the appropriate support group, if necessary.

· Identifying and escalating high-severity, priority issues

· Updating Pending Tickets with timely, accurate, accurate updates

· Following-up with end users, if necessary, for closure of pending tickets

· Willing to work for 24*7 shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Support Engineer (Navi Mumbai)
🏢 Important Group
📍 Navi Mumbai

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