17 Aug
|
Important Company of the Sector
|
India
17 Aug
Important Company of the Sector
India
Job Title: Quality
Engineer (Customer / In -Process / Incoming)
Location: Hyderabad
Company: Cyient DLM Limited
Industry: Electronics Manufacturing Services (EMS) / Aerospace / PCBA
Manufacturing
Job Overview
The Quality Engineer will be responsible for strengthening customer
quality, in -process quality, and incoming quality control within the
manufacturing environment. The role focuses on reducing customer complaints and
returns, improving first -pass yield (FPY) and rolled throughput yield (RTY),
enhancing detection mechanisms, and ensuring compliance with customer and
regulatory standards. The position requires close collaboration with
cross -functional teams (CFT) to drive continuous improvement and ensure robust
quality systems.
Key Responsibilities
1. Customer Quality
Management
- Reduce customer complaints and returns through proactive quality
improvements.
- Investigate customer issues and drive effective root cause analysis
and corrective/preventive actions.
- Develop strategies to prevent issue escape from organization to
customers.
- Ensure horizontal deployment of corrective actions across all
projects and customers.
- Monitor RMA (Return Material Authorization) cases and ensure
closure within defined TAT.
- Act as the interface between customers and internal teams for all
quality -related concerns.
- Provide timely updates to customers on issue status and resolution
progress.
- Align internal processes with customer requirements and
expectations.
- Maintain customer complaint logs, reports, and performance metrics.
- Support current product introduction (NPI) to prevent quality issues.
2. In -Process
Quality (IPQA)
- Monitor and improve FPY (First Pass Yield) and RTY (Rolled
Throughput Yield) across projects.
- Identify and analyze top recurring issues; drive improvement
actions with CFT.
- Map customer rejections with internal failures to identify gaps in
detection.
- Lead GYAT (Go, See, Act,
Teach) reviews and drive corrective
actions.
- Monitor critical process parameters using SPC, Cp, and CpK
analysis.
- Provide real -time support to IPQA teams on process observations and
clarifications.
- Review and update Process FMEA (PFMEA) and control plans.
- Ensure closure of audit findings and periodic review of past audit
actions.
- Apply structured problem -solving methodologies (8D, Lean Six Sigma,
etc.).
3. Incoming Quality
components.
issues.
- Handle SAP -based inspection records and documentation.
- Apply IPC standards (IPC -A -600) for PCB inspection and acceptance.
defects.
processes.