Roles & Responsibilities: The Lead Data Analyst's primary responsibility is to
deliver Business Insights & Product Insights through data analysis. Act as a
subject matter expert for the team/clients in designing and recommending the
appropriate business approaches and methodology in addressing key business
issues. Business research & experiment, development, and implementation of
appropriate process / systems that lead to improved business performance through
identifying the opportunities for optimization. Analytical & Technical Skills:
The candidate must be passionate and highly skilled in business analytics and
data representation. The candidate should also be highly knowledgeable in the
contact center business use of emerging open-source data visualization tools
Power BI, Domo etc. This is necessary for the creation of visually and verbally
engaging reports and presentations, for clients, leadership teams, and other key
stakeholders. The candidate should be skilled in SQL database, Data crunching,
Business analytics, Data analytics, and Python (added advantage) etc.
Additionally have a deep understanding of A/B testing and be highly
knowledgeable in key metric identification for driving and maintaining healthy
business performance. Experience in CC contact channels, digital products,
Digital transformation solutions, Conversational AI Optimization (Voice &
Digital), Client handling, and web data handling would be added advantage.
Interpersonal Skills: The candidate must be detail-oriented, be comfortable
working in a cooperative setting, be comfortable working with business senior
executives, be self-motivated requiring minimal supervision, be proactive, be a
creative strategic and independent thinker, have superior problem-solving
skills, can work on multiple projects, and meet tight deadlines, have a positive
can-do attitude, and demonstrate calmness and composure in times of uncertainty.
Collaboration: The candidate must work closely with the internal depart
📌 QA Engineer (Bengaluru)
🏢 EXL
📍 Bengaluru