About Rocketlane

Rocketlane is a fast‑growing, innovative SaaS company making waves in customer
onboarding and qualified services automation. Our mission is to empower B2B
companies with a smooth, consistent, and efficient way to onboard customers and
manage client projects, reducing chaos and boosting customer satisfaction. We’re
a close‑knit team of over 200 passionate professionals, all focused on building
a product that teams love to use. Our journey has been fueled by significant
funding from top investors, including 8VC, Matrix Partners, and Nexus Venture
Partners.

Job Description

As an Account Manager, you will be the strategic owner of a portfolio of
customers. Your mission is to grow these partnerships by helping customers
expand their use of our platform. You will act as a trusted advisor and liaison,
combining relationship management, strategic planning, and consultative selling
to ensure customers achieve continued success.

Key Responsibilities

* Relationship Management: Build trusted relationships with customer




stakeholders across business and technical teams. Deeply understand their
objectives and processes to guide customers choosing Rocketlane's AI and
other solutions as critical components of their workflows.. Conduct regular
executive business reviews to showcase ROI and align our roadmap with
customer goals.

* Growth & Expansion: Identify and execute upsell, cross‑sell, and AI expansion
opportunities within existing accounts. Prospect within named accounts to
generate pipeline and close opportunities. Develop proposals that align with
customer objectives and value realization.

* Strategic Planning & Forecasting: Develop and maintain strategic account
plans and AI adoption roadmaps, including stakeholder mapping and growth
forecasts. Maintain accurate pipelines and renewal forecasts; track
performance metrics to drive Net Revenue Retention (NRR).

* Data & Insights: Monitor product usage and AI adoption metrics to identify
engagement gaps

📌 Account Manager (Chennai)
🏢 Rocketlane
📍 Chennai