Owner of knowledge quality, governance and learning effectiveness across OSS Finance & Procurement. You ensure that critical process knowledge remains current, accessible and trusted while creating a strong learning ecosystem that supports operational excellence, onboarding success and future AI-enabled capabilities. Act as the bridge between operations, learning and continuous improvement by converting operational knowledge into scalable organizational capability.
What we're looking for
University degree and 3-5 year of related experience, or minimum 7 years of related experience
A DAY IN YOUR LIFE WITH US
• Establish and maintain a single source of truth for all Finance & Procurement knowledge assets, ensuring accuracy, accessibility and governance
• Maintain and continuously improve OSS Finance & Procurement knowledge assets, ensuring information is accurate, accessible and aligned with current operations.
• Own the quality, governance and lifecycle management of DTPs, process documentation, training materials and knowledge articles.
• Establish and maintain a structured review process to ensure documentation remains current and compliant with governance standards using tools that ensure explicit audit trails
• Establish license to operate framework for OSS users (as part of onboarding into shared services)..
• Collaborate with process teams and OSS stakeholders to identify and address training requirements. Work closely with Business Support teams to identify knowledge gaps and ensure a closed loop process from issue identification to knowledge updates.
• Enable the development of AI-ready knowledge by ensuring content is structured, standardized and searchable.
Knowledge Management specific responsibilities
• Own governance, quality assurance and lifecycle management of all OSS DTPs, process documentation and knowledge assets.
• Define, maintain and continuously improve documentation standards, templates and quality criteria for DTPs and knowled