Delivery Manager - Demand & Item Planning
Role Summary
Own end-to-end service delivery for demand planning and forecasting operations. Drive forecasting strategy, client satisfaction, operational excellence, and business outcomes through effective governance and stakeholder management.
Key Responsibilities
· Lead end-to-end delivery of demand planning and forecasting services across General Merchandise categories.
· Establish operational governance, forecast performance frameworks, and service delivery standards.
· Manage client and stakeholder relationships, ensuring alignment with business objectives and planning priorities.
· Define and monitor KPIs related to forecast accuracy, bias, timeliness, productivity, and service levels.
· Drive transformation initiatives including automation, advanced analytics, and process optimization.
· Oversee forecasting risks, compliance requirements, and issue resolution processes.
· Manage resource planning, financial performance,
and operational capacity.
· Provide executive-level insights and recommendations to support strategic business decisions.
· Drive talent development, succession planning, and capability building within the forecasting organization.
Primary Competencies
· Forecasting & Supply Chain Strategy
· Service Delivery Management
· Client Relationship Management
· Operations Governance
· Business Transformation
Secondary Competencies
· Advanced Analytics
· Financial & Capacity Planning
· Risk & Compliance Management
· Executive Reporting
· Organizational Leadership
Suggested Hiring Titles
· SME: Demand Planning SME / Senior Demand Planning Analyst
· Team Leader: Team Leader - Demand Planning & Forecasting
· Delivery Manager: Delivery Manager - Demand Planning & Supply Chain Analytics