Receive weekly customer visit schedule from the Team Leader.
Complete the service at customer site.
Create the service report post job closure
Understand the service procedure from the technical support team in case of a complex procedure.
IN ORDER TO complete service interventions at customer site
Service Efficiency
Perform service interventions in an effective manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
Improve utilization hours.
To pass on the business lead generated to the CTS sales engineer for aftermarket products through MAM2 lead.
To pass on the business lead generated for equipment to the equipment sales engineer
IN ORDER TO improve service revenue and enhance customer satisfaction.
Dealer Training
Keep Dealer service engineer updated with relevant technical information
Monitor complaint registers of dealers and track dealer performance to ensure that they are performing service interventions in line with the requirements of the machine population.
Keep a track and monitor the ECB implementation status related to dealer’s install base.
IN ORDER TO improve dealer efficiency in handling service.
Failure Reporting
Timely reporting of warranty complaints and product quality related issues.
Returning of warranty failed material when asked for inspection for direct ROC.
Escalation of customer feedback.
IN ORDER TO help the product company in addressing product quality issues.
Compliance With Corporate Guidelines
Follow in letter and spirit of the Atlas Copco Vision, Mission and core values.
Comply with the Atlas Copco Business Code of Conduct.
Comply with the policies and procedures communicated from time to time.
Perform any other tasks given by the Team Leader from time to time