Job Description: Customer Service Analyst – German Language
Position: Customer Service Analyst (German)
Location: Pune (Hybrid)
Company: German MNC
Employment Type: Full-time
About the Role
A leading German MNC is looking for an experienced Customer Service Analyst with German language proficiency (minimum B2.2 level) to support customer service operations for German-speaking customers. The successful candidate will act as the Subject Matter Expert (SME) for customer service processes, ensuring high-quality service delivery, resolving complex customer issues, and driving continuous process improvements.
This role requires robust customer service expertise, analytical skills, and the ability to collaborate effectively with cross-functional teams in a global environment.
Key Responsibilities
Handle complex customer inquiries and escalations from German-speaking customers professionally and efficiently.
Provide process guidance and support to the customer service team.
Analyze customer service performance, identify trends, and recommend process improvements.




Prepare and present operational reports, dashboards, and performance metrics.
Coordinate with Sales, Supply Chain, Logistics, Production, and Quality teams to ensure timely issue resolution.
Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Develop, maintain, and update Standard Operating Procedures (SOPs) and process documentation.
Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions.
Support system enhancements, process transitions, and change management initiatives.
Deliver process training and knowledge-sharing sessions to team members.
Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Required Qualifications
Bachelor's degree in Business Administration, Supply Chain, Engineering, or a related field.
5–8 years of experience in Customer Service, Order Management, or Customer Operations.
Ex

📌 German Language Specialist (India)
🏢 Talent Destination
📍 India