About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Current World of Communications

Broad Outline Of The Role

Responsible for designing, implementing, and supporting Contact Center and Customer Experience (CX) solutions using Genesys Cloud, NICE CXone, AWS Connect, UCCE,AudioCodes,Ribbon and Dialogic SBCs, Salesforce CTI, REST API, AI Bots, and related technologies. Analyze customer business requirements and translate them into scalable technical solutions, architectures, and implementation plans. Support presales and RFP activities, create solution prototypes, prepare HLD/LLD documents, and lead end-to-end delivery of contact center transformation projects. Collaborate with customers, OEMs, and cross-functional teams to ensure successful deployment, integration, testing, optimization, and adoption of contact center solutions. Provide technical leadership,



resolve complex technical challenges, and contribute to service innovation and continuous improvement initiatives.

Other Knowledge & Skills

Ability to understand business requirements and map them to technical solutions.

Experience in RFP/RFI response preparation and presales solutioning.

Strong knowledge of Contact Center technologies and architecture design.

Ability to create High-Level Design (HLD) and Low-Level Design (LLD) documents.

Hands-on experience with Genesys Architect, Outbound, Email, Messaging,Dialer,REST API, Voice/Chat Bot, SCV, AI Bot, WFM, QM, and Sentiment Analysis.Experience with Salesforce CTI integration and third-party application integration.

Knowledge of NICE CXone, AWS Connect, Lambda, Lex/Bot technologies, and Cisco UCCE solutions.

Understanding of SIP, VoIP, ISDN, WebRTC, APIs, and Contact Center integrations.

Knowledge of omnichannel routing, IVR d

📌 Manager - Customer Interaction Suite (Pune)
🏢 Tata Communications
📍 Pune