Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us?
Check out: www.cyara.com

Position Overview:
The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs,



and ensure a smooth transition to our platform.
Let's talk about your role and responsibilities:
Lead the implementation of CCAAS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
Manage project timelines, deliverables, and resources to ensure successful implementation within the agreed-upon scope, time, and budget.
Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
Develop and maintain solid relationship

📌 Senior Professional Services Consultant (Hyderabad)
🏢 Cyara
📍 Hyderabad