Key Responsibilities:

User Journey & Engagement Strategy:
Own the end-to-end user journey across all fitness and wellness services, ensuring a seamless, personalized, and high-impact experience.
Conceptualize and execute retention strategies, including seasonal events, exclusive themes, and influencer-led sessions.
Integrate community-building elements and wellness lifestyle offerings to foster deeper member connections.
Analyze attendance, satisfaction scores, and KPIs to generate actionable insights that drive continuous program improvements.
Experience Design & Program Innovation:
Reimagine the format and delivery of fitness programs (e.g., Zumba, Yoga, Dance Fitness) to create fresh, motivating experiences.
Upgrade physical workout environments by optimizing lighting, layout, and ambiance for an immersive atmosphere.
Research industry trends and benchmark against leading brands to pilot innovative wellness concepts.




Conduct regular class audits and facility walkthroughs to ensure premium quality and brand consistency.
Platform & Operational Excellence:
Partner with tech and marketing teams to enhance digital platform UX (app, website, booking) and ensure a seamless hybrid experience.
Maintain high service standards across all touchpoints through effective stakeholder and partner collaboration.
Drive transparent communication strategies for wellness initiatives to ensure brand consistency across all member interactions.

Preferred Qualifications:
Bachelor's degree in Sports Management, Marketing, Event Management, or a related field.
5–8 years of experience in customer/community experience, wellness, fitness, or events.
Strong skills in stakeholder management, program execution, and experience design.
Certification in Customer Experience (CX), Wellness, or Project Management is preferred.

📌 Customer Experience Manager (Bengaluru)
🏢 Medifit Consultants Private
📍 Bengaluru