* Handling & resolution of customer queries, complaints received at the Branch
through co-ordination with various stakeholders
* Assisting customers in completion of FKYC
* Providing on field support to the Sales team & Branch teams for 811 customer
servicing
* Handling rejection cases & curing/resolution of same through co-ordination
with the Business team
* Conducting regular training sessions with the field/Sales team to improve
their productivity
* Monthly reconciliation of biometric devices which are with the field team
* Publishing regular MIS (as & when required)
* Customer out calling (as & when required)
Candidate Requirement:
* Graduate (any stream) with 1-2 years of experience preferably in Banking
Industry
* Strong Communication skills – Verbal and Written
* Valuable knowledge of MS-Office (MS-Excel in particular)
* Assertive attitude
* Self Driven
* Service mind set
* Pay Scale: As per HR categorization
📌 HO Performance Support Officer-Digital Sales-Digital Banking Kotak 811-Regional Sales (Pune)
🏢 Kotak
📍 Pune
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