Position Overview
We are looking for an E-Commerce Senior Logistics Executive to own the end-to-end order fulfilment ecosystem across our B2B and D2C channels. You will be monitoring and coordinating with our warehouse team, marketplace partners, shipping aggregators, and end customers - ensuring every order leaves on time, every dispute is resolved rapid, and every delivery milestone is tracked without gaps.

Key Responsibilities
Supervising Order Processing & Fulfilment
Supervise daily B2B and D2C order processing, picking, packing, and dispatch across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B channels.
Ensure order SLAs are met consistently across Shopify D2C, Amazon, Nykaa, Myntra, Tira, and other B2B orders.
Maintain packaging quality standards aligned with brand guidelines

Logistics Coordination
Serve as the primary point of contact with Delhivery, Shiprocket and other shipping partners for AWB generation, pickup scheduling, and last-mile coordination
Coordinate with B2B partners for inward and outward logistics, purchase orders, and delivery confirmations




Proactively track shipments, flag delays, and drive resolution before customer escalations

Disputes & Claims Management
Raise, track, and follow up on shipment disputes, lost shipments, RTO (Return to Origin) cases, NDR (Non-Delivery Reports), and damage claims with shipment partners and B2B partners
Maintain documentation and MIS for all open disputes and resolution status
Coordinate with the finance team for COD remittances

Unicommerce & Systems Management
Manage the Unicommerce dashboard for order syncing, inventory updates, manifest generation, and channel-wise fulfilment tracking
Ensure accurate SKU-level inventory movement records and flag discrepancies proactively
Liaise with the tech/marketplace team for any Unicommerce integration issues

Requirements
2–4 years of experience in logistics/supply chain operations in an e-commerce or D2C brand environment
Hands-on experience with Unicom

📌 Senior Executive Logistics (Noida)
🏢 The Formularx
📍 Noida